1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our apps.
Information you provide:
- Account information (name, email address)
- Health data you log (food entries, pet symptoms, weight, medications, vet visits)
- Photos you upload for scanning features
- Messages sent through in-app AI chat
- Subscription and payment information (processed via Apple's App Store)
Automatically collected information:
- Device identifiers and app usage analytics
- Crash reports and performance data
- General location (country/region) for app personalization
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our apps and services
- Power AI features including pattern detection, ingredient analysis, and chat
- Send you notifications and reminders you've enabled
- Respond to your support requests
- Analyze usage trends to improve app performance
- Comply with legal obligations
3. Health & Pet Data
We treat health data with the highest level of care:
- Kleen AI: Food logs, ingredient scans, and nutritional data are stored securely and used only to provide you with personalized food intelligence.
- Pawly AI: Pet health data including symptoms, weight, lab values, and vet records are stored securely. This data is never sold and is used only to power your pet's health insights.
We do not sell your health or pet data to third parties under any circumstances.
4. AI Processing
Our apps use AI to analyze food labels, ingredient lists, pet health patterns, and to power chat features. Data sent for AI processing is used solely to generate your results and improve model accuracy. We take measures to anonymize or minimize data where possible.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service providers: Third-party vendors who help us operate our apps (e.g., cloud hosting, analytics) under strict confidentiality agreements
- Apple: For subscription and payment processing via the App Store
- Legal compliance: When required by law, court order, or government authority
6. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time by contacting us at vj@vynlabs.xyz.
7. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our apps are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of certain data processing activities
- Data portability
To exercise any of these rights, contact us at vj@vynlabs.xyz.
10. Cookies & Tracking
Our mobile apps do not use cookies. Our website may use minimal analytics to understand general traffic patterns. We do not engage in cross-site tracking.
11. Third-Party Links
Our apps may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date and, where appropriate, through in-app notifications. Continued use of our apps after changes means you accept the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Email: vj@vynlabs.xyz
Company: Vyn Labs